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Complaint Handling Flow

  • Writer: Marketing TCF
    Marketing TCF
  • 6 days ago
  • 1 min read

Note: TEZ Capital And Finance may extend the complaint resolution period to a maximum of 20 business days (specifically for complaints submitted in writing) if the complaint resolution requires special research, follow-up from other parties, and/or other factors beyond TEZ Capital And Finance's control that will affect the complaint resolution time.

Consumers can obtain information on the status of their complaint handling through:

  1. Call Center: (021) 50666206;

  2. Email: perlindungankonsumen@tezgroup.co.id

  3. TEZ Capital and Finance Office (Equity Tower, 29th Floor, SCBD Lot 9, Jl. Jend.Sudirman, Kav. 52-53 Jakarta).

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